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e-Gift Card Policy

Remove the guess work and put the ease back into gifting. An Ecolix e-Gift Card will let them choose something they’ll really love. Starting from a minimum of $25, Ecolix e-Gift Cards are available up to $500.00. Ecolix e-Gift Cards are only available in Australian dollars (AUD). 

Ecolix e-Gift Cards:

  • are redeemable online at www.ecolix.com.au
  • have a 3-year expiry from date of purchase (payment received)
  • will be emailed to you (or recipient) shortly after payment is received or on the date selected

Please note that when purchasing a Gift Card, storewide offers, gifts & discount codes do not apply.

Gift Card Laws

The Australian Consumer Law (ACL) has been amended to provide protections for gift card consumers across Australia. These national changes apply to gift cards supplied to consumers on or after 1 November 2019.

Fundamentals of gift card legislation

The information below relates to gift cards sold on or after 1 November 2019.

With some exclusions, the fundamentals are:

  • a minimum three-year expiry period for gift cards is required;
  • gift cards must display expiry dates; and
  • most post purchase fees on gift cards are banned.

Three-year minimum expiry period

The law requires that most gift cards or vouchers be sold with a mandatory minimum expiry period of three years. The period begins from the date a gift card is sold to a consumer.

 Expiry details must be displayed on cards

Gift cards must prominently display the expiry date as either the full date or as a period of time. For example:

  • “Supply date: March 2020. This card will expire in 3 years”.
  • “This card expires 3 years after supply. Supply date 15/8/20”.
  • “Valid for 3 years from 11/19”.

If the expiry date is shown as a period of time it must also include the date it was supplied or purchased so the expiry date can be determined.

Ban on post-purchase fees

Once a gift card has been issued, there is a ban on charging any post-purchase fee, including:

  • activation fees
  • account keeping fees
  • balance enquiry fees.

The ban does not cover fees that a business can charge as part of a sale to cover the cost of processing a payment. Post purchase fees do not include:

  • overseas transaction fees
  • booking fees
  • payment surcharge fees
  • fees charged for the reissue of a lost, stolen or damaged card.

Businesses are able to charge an upfront fee when a consumer purchases a gift card.

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